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Tag Archives: customer

5 Useful Skills to Know Before Starting Your Business Career

Business is more than just the numbers. Sure, sales are important and understanding finance is crucial. However, these alone are not enough. There are certain skills that every person should know before starting a business career. If you acquire them, you can enjoy long term success. Without them, you risk not being prepared for the power of the global competition ...

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Helping Your Team to Deal with Difficult Clients in a Positive Way

Dealing with difficult customers in varying degrees is perhaps what every consultant goes through every day. Unfortunately, it is an inevitable part of doing business. Businesses that understand this concept and handle it the right way reap major benefits such as customer satisfaction and retention. If for instance a client calls in yelling, complaining, and ranting out of control from ...

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How the Client / Agency Relationship Should Look

Some companies buy into the myth that successful PR can happen by accident, by magic or inside a vacuum. I’m here to tell you just how untrue that myth is. As positioning agents, we want to make our clients’ stories the very best they can be. We want to have their brands heard and seen and used by as many ...

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How Video Training Can Create Long Lasting Customers

In today’s economy, strong customer relationships drive growth, sales, and sustainability. The greatest factor that contributes to the success of a business is customer retention. Each time a company loses a customer to a competitor, the bottom-line is affected. It is vital to understand that customer retention is a multi-faceted challenge and ensuring that there is enough training is a ...

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Creating a Memorable Experience for your Customers

Innovation and convenience have made our lives easier, but this progress can also have an impact on the world around us. It is this desire to do more for the world that led me to create a fashionable business of my own. Plastic grocery bags have long been a hot topic for me since they clutter our beautiful earth and ...

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How to Attract More Clients in 5 Easy Stages

Even if business is booming and your sales are on the rise, you should always be thinking about attracting new clients. Continually sending out the same old marketing email to your existing client base isn’t going to cut it; you need to be thinking about long term growth. So if you haven’t got a plan in place for how to ...

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New Methods for Customer Contact May Be Required to Engage Your Organization

Your employees working from home have the same questions and concerns as your employees who work at the office. There may be differences in the work they do and the amount of it that they produce, but both expect the same level of services. You can use a unified communications tool to support your employees on location, but there are ...

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Six Different Ways of Dealing with Your Angry Customers in a Call Centre

It does happen on regular basis where the angry customers express their anger and frustrations by aiming their complaints at the staff members. And if this is something that happens to you then you don’t despair. You are not just the one to be concerned by the raised voices and even a threat of their violent behaviour.  So try and ...

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