Running a business as the company’s CEO is challenging on many fronts. The CEO is responsible for day-to-day operations of the organization as well as planning for future growth and development. To ensure that everything runs on an even keel, the leader needs to take a proactive approach to four areas in particular.
Policies and Procedures
Although various administrators in an organization will develop and distribute policies and procedures, it is up to the CEO to ensure the policies fall in line with the company’s mission and strategic plan as well as state or federal regulations. Safety protocols and employment guidelines must also be guided or approved. Ultimately, the CEO is responsible for employee compliance with rules, laws, and guidelines to protect the well-being of all.
Employee Supervision
The company’s chief officer oversees employee hiring, training, discipline, recognition, and promotion. Depending on the company’s size, other managers may handle the routine activities associated with these processes, but as the boss, you will need to monitor employee performance and well-being. If legal matters arise, the CEO must tend to those, aa well.
Facility Maintenance
In addition to daily office operations, a CEO takes care of facility issues to keep the building operating efficiently and safely. HVAC, plumbing, and electrical operations must be monitored regularly. Metal roof repair and inspections should be performed by professionals to evaluate these systems and catch potential problems before they develop or early on in the process. Structural elements like the roof, windows, and foundation should be checked every year or two for leaks or damage due to weather or wear. Expert technicians can provide detailed inspections annually to head off major problems and keep costs low.
Customer Satisfaction
Customer satisfaction is essential for company success. The CEO will want to be informed about customer feedback, complaints, and letters of praise or gratitude. This could entail developing or approving customer surveys and a product review system to learn more about customers’ perceptions of the company and its services. Being visible to the customer base as the company’s literal and representative leader is also a valuable component of the CEO position.
Being an executive CEO is not easy, but it can be deeply rewarding. The company head must take to heart all the contributing matters that can facilitate or impede a company’s activities. A strong leader who is willing to listen and to enforce company rules will win employees’ respect.
Guest post courtesy of Rachelle Wilber