Home » Tag Archives: digital customer service

Tag Archives: digital customer service

Preparing Customer Service Agents for the Self-Service Age

As artificial intelligence makes customer service automation more capable, flexible and human-like, employees’ roles will change. In the contact center, representatives will handle more complex questions that require knowledge, patience and innovation. To answer these challenges, companies will need to keep morale strong, improve employee engagement and upgrade agent skills. Employee Engagement: Keeping Experienced Agents Longer To handle more complicated ...

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