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Tag Archives: customer service

7 Ways to Improve Your Customer Support

Customer support is one of the most important parts of every business and without good customer service, customer acquisition and retention would be very difficult. Many businesses are not spending enough time and money in investing in their customer support departments, and this is a crucial mistake. An astonishing 78 percent of customers do not want to make a transaction ...

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15 Entrepreneurs Share Tips on Dealing with Angry Customers

You can build a business without a lot of things on hand. Gone are the days of a physical location. You don’t need an entire crew to get going. Even your payroll can be handled by an online service. So what’s the one thing you absolutely must have in business? That’s where customers come in. If nobody buys your product, ...

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15 Entrepreneurs Share Their Favorite Customer Service Tools

There is one unifying thing which all businesses must have in order to succeed. It comes before having a solid marketing plan, beautiful branding, and even an amazing product. All of that is secondary to this one thing – good customer care. It doesn’t matter what industry or field you’re in right now, customer service is bound to be at ...

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Creating a Memorable Experience for your Customers

Innovation and convenience have made our lives easier, but this progress can also have an impact on the world around us. It is this desire to do more for the world that led me to create a fashionable business of my own. Plastic grocery bags have long been a hot topic for me since they clutter our beautiful earth and ...

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Three Ways to Become a Successful CEO

Becoming a CEO is a title many people hope to achieve. Here are a few tips on how to achieve this prestigious title. If you have already achieved it, you can also benefit from these ideas to propel your business toward success. Customer Satisfaction SAS, a leader in analytics helping customers make better decisions faster, was ranked No. 2 on ...

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A Unique Approach to Great Customer Service

With so many channels available to interact with customers, there’s really no excuse for any business today not to provide consistently great customer service. Of course, there will always be unhappy customers to contend with, but there is no reason these customers should stay unhappy for long – or at least feel they aren’t being heard. Companies that have earned ...

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Who Owns Your Customer’s Experience?

Many businesses like legendary brands such as Nordstrom, Four Seasons, Morton’s Bass Pro Shops and Subway understands that the personal interaction of every team member with customers is a key to success. However the legendary brands take customer interaction beyond the norm; they constantly train their people to “own” each customer’s experience.   They educate and empower team members at ...

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Spend Time with Your Customers to Stand Out

What is it that a customer wants most of all when they contact a business? Attention? Is it about the product? Could they have a problem?  Or maybe they have a question. Regardless of why, customers contact a business in order to be heard. It is the duty of a representative to deliver satisfaction, and that can only be achieved ...

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Entrepreneur's Bookshelf: 300 Pages Revamping Service As You Know It

“The best way to find yourself is to lose yourself in the service of others.”- Mahatma Ghandi The Book Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet Author Ron Kaufman, The Founder of Up! Your Service, is the world’s premiere thought-leader, educator, and motivator for uplifigint customer service and building service cultures. Twitter ...

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